Frequently Asked Questions - ActivMend

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Frequently Asked Questions

Acute Ankle Sprains

  • Start using ActivMend any time you have pain or swelling — even if it’s been days or weeks since the injury.
  • For fastest healing, apply 2 ActivMend patches side by side around the ankle for 5 days. (You will need 2 boxes.)
  • Replace patches every 24 hours.
  • Cover with a wrap.
  • Use ActivMend every day you have pain or swelling. For best results, keep using it until you're fully healed.

Acute Joint Sprains and Muscle Pulls/Strains

  • Start using ActivMend any time you have pain or swelling — even if it’s been days or weeks since the injury.
  • Apply 2 or more ActivMend patches side by side to cover the entire joint or strained muscle for the first 48 hours.
  • Apply 1–2 ActivMend patches daily after the first 48 hours.
  • Replace patches every 24 hours.
  • Cover with a wrap or tape
  • Use ActivMend every day you have pain or swelling. For best results, keep using it until you're fully healed.

For faster reduction in swelling and acceleration of healing, cover a larger area with ActivMend patches. There is no limit to the number you can apply.

Each box contains 5 patches.

Chronic Injuries

Apply 1 ActivMend patch for 5 days, replacing it every 24 hours.

Your Healing Matters to Us at ActivMend

Your Healing Matters to Us

We believe ActivMend can help you or your loved ones recover faster. That’s why your first purchase is covered by our risk-free, 30-day, 100% money-back guarantee.

Guarantee terms

  • Eligibility: First-time orders only; one Treatment Kit per customer.
  • Timeline: If you don’t see the results you hoped for within 30 days of purchase, we’ll refund your purchase—no hassle.
  • Exclusions: We created this return policy so you can try ActivMend without worry. It doesn’t apply if the product wasn’t used, or for ordering/shipping issues outside our control.
  • Future orders: If a refund is issued, we won’t be able to fulfill future orders from that customer.

How to request a refund

  1. Email support@activmend.com or call 855-255-MEND(Customer Service: Monday–Friday, 9:00 AM–5:00 PM PT).
  2. Include your name, email address, and order number.
  3. We’ll issue the refund to your original payment method and send a confirmation email.

All refund requests must be made within 30 days of purchase.

Arnica Montana 1M HPUS, 10.8% for Bruising, Muscle Strain
Hypericum Perforatum 1M HPUS, 10.8% for Pain
Ledum Palustre 1 M HPUS, 10.8% for Swelling, Pain
Rhus Toxicodendron 1 M HPUS, 10.8% for Sprains, Strains, Swelling, Pain
Ruta Graveolens 1 M HPUS, 10.8% for Strains
Natrum Muriaticum 2C HPUS, 10.8% for Sprains

DihydroxyalumInum aminoacetate, Edetate disodium, Ethanol, Glycerin, 1,2-hexanediol, Partially neutralized polyacrylate, Sodium carboxymethyl cellulose, Sodium polyacrylate, Tartaric acid, Titanium dioxide, Water.

Your ActivMend complete recovery kit comes with one roll of self-adhesive athletic wrap and one roll of kinesiology tape. Apply patch directly to the site of injury and secure with the athletic wrap or tape. Avoid wrapping too tightly.

You can exercise without a problem. If it is very sweaty, like the shower, you should remove ActivMend, put it in a plastic bag and then reapply afterwards.

Yes, refer a friend using this link and you get 20% off and your friend gets 25% off their first purchase.

Arnica and the other ingredients in ActivMend have been used for hundreds of years with pregnant and breastfeeding women.

ActivMend does not treat the underlying cause of arthritis.

Call Poison Control at1-800-222-1222.

Shipping & Delivery

We offer free economy shipping on all ActivMend orders (up to 10 business days for delivery).

Express shipping is available at checkout.

Now offering Buy with Prime — get fast, reliable shipping through Amazon’s network when you order directly from our site.

Note: ActivMend is not sold on Amazon.

Orders placed by 11:00 AM PT ship the same business day. Orders after that ship the next business day.

Carrier Delays

While we move quickly, delivery times can be affected by carrier delays outside our control.

Damages & Issues

Please inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact us right away so we can make it right.

Email: support@activmend.com · Phone: 855-255-MEND

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